Synthesis:
Agile DNA

The Bank's Challenge

A well-known bank in North America wanted to create a round-the-clock automated concierge service for it's wealth management customers, who could use it to check their funds and change credit limits while travelling. They could also get real-time account information when they were at non-home locations.

While the customers would undeniably benefit from this development, the bank, too, would reduce operational costs, since clients would be less dependent on customer care for these tasks. However, it also meant that with the integrated systems in place, the bank’s software would be making judgement decisions based upon the geo-position and 360 degree relationships of the client.

The Clovity Solution

Clovity leveraged it's Studios’ deep understanding of IoT, Mobility, AI-based decision making, Core Banking, and CRM to roll-out a system that automated tracking, push notifications, and real-time changing of credit limit.

When they were leaving the airport, the bank’s wealth management customer received notifications on their beacon cards and mobility devices. They were also informed of a temporary increase limit in credit limit when they were at a boutique store. Thanks to this intuitive system, customers are now able to engage with the bank as their personal assistant over the course of their entire journey.

The Bank’s Challenge

A leading bank in North America wanted to redesign their online application and self-service platform to encompass customer focused process design and user experience. At the same time, they wanted to facilitate strong performance and cross-functional collaboration across all channels.

The bank’s vision was to offer it's retail, wealth, business banking, and trust services clients a state of the art online service experience that provided a consistent process, user experience, and a single application to support both the online and mobile platforms for seamless continuity.

The Clovity Solution

Clovity was engaged in defining needs, designing the platform, and building a state-of-the-art self-service digital platform. By leveraging our deep understanding of current digital trends across industries, the complexities of the financial ecosystem, and the vast consumer needs across Retail, Wealth, and Commercial Banking, we created a new customized omni-channel digital platform that offered intuitive self-servicing options. When this was coupled with our AI-based predictive analytics tool, the platform was also able to provide “next best action” responses based on choices made by the customer.

The Bank completely transformed it's digital channels and is now better aligned with it's clients’ behaviors and preferences. The operational result was 35% reduction in call center usage, covering incidents like customer service, activations, profile management, etc. We also achieved a reduction in the project’s future operational cost by a staggering 44%.

The Financial Institution’s Challenge

After the financial crisis of 2008, several reforms were put into place to reduce the “systemic risk” a bank poses to the global financial system. For the bank's’ business lines, regulators, and participants, the goal was unanimous - never again could a bank be allowed to become “too big to fail”.

Guiding policies and procedures were introduced to measure the exposure to possible losses, after which remediating action would be taken against those risks, or the cash and/or collateral kept in reserve would be increased. However, measuring a bank’s exposure and reconciling information across the data silos within the organization was a daunting challenge.

Our client’s derivatives business faced challenges ranging from adapting to the complexity and the high cost associated with their trillion-dollar business.

The Clovity Solution

Clovity leveraged it's Studios’ deep understanding of IoT, Mobility, AI-based decision making, Core Banking, and CRM to roll-out a system that automated tracking, push notifications, and real-time changing of credit limit.

Clovity’s engagement began with defining the design, and graduated to building and maintaining the data architecture that fully supported the financial institution’s risk data aggregation capabilities and risk reporting practices, not only in normal times but also during a crisis.

Clovity built and deployed a new operational data store based SQL database with XML support and integrated trade data without ETL delays. We also streamlined the workflow processes, while optimizing the existing architecture.

The new platform allowed large user groups to perform structured and one-off queries over data. The system integrated with multiple applications and made it easier to accommodate newer changes to the structure of trades without downtime or schema changes. Furthermore, it ensured a streamlined end-to-end trade settlement process. The end result was a successful and growing deployment that powered more trades than before and facilitated updates in data in nanoseconds.

The Hospital’s Challenge

A Leading Chronic Care Specialty Hospital wanted a cost effective and convenient monitoring system designed specifically for it's patients with chronic diseases. The Hospital wanted them to travel less frequently to the hospital and reduce the overall cost of patient care.

The Clovity Solution

Clovity’s IoT Studio, with it's experience in advanced healthcare technologies, was engaged in building a complete remote patient monitoring system. This involved gathering patient’s medical data at their location, followed by a remote analysis by a doctor, technician, or any other care provider at a medical facility.

The customized solution involved patient monitoring and end-to-end communication with backend support systems. These systems provide valuable visualization by combining real-time patient data with historical data, which allows the care provider to diagnose at-home patients and determine if they need additional instruction, changes in medication, or in-office / in-hospital care.

Clovity’s cloud-based patient remote monitoring system delivers deeper insights into the causes of illness, recovery, and survival rates. This customized system developed in-house is able to capture many factors that contribute to illness, such as the economic status of the patient, geographic location, family and social status, as well as stress and other things. The diverse methods of connectivity allow for remote monitoring solutions, which in turn contribute to large databases that can be analyzed as a whole.

Not only does population health and data analytics provide insights into the human factors behind the illness, but it can also help measure the effectiveness of treatments, uncover economic barriers to recovery, and help discover more affordable and more effective treatments.

The Physician Group’s Challenge

A 50-year-old Physician Group based out of West Coast wanted to build a high capacity enterprise information system that included modeling, optimization, and predictive analysis. These features were critical to improving efficiency, managing risk, controlling costs, and refining care management to highlight various risks and lead to quality healthcare for it's patients.

The Clovity Solution

Clovity’s focus on health care, coupled with our Big Data Studios, made it the right choice to design workable end- to-end solutions. We developed a strong data capture, storage, analysis, data curation, search, sharing, transfer, visualization, querying, and governance model across the organization. Using tool optimization, we built common data sets and enterprise data warehousing system with external data APIs to design a proprietary framework that leveraged AI and Big Data computing. This way, we were able to make information a key asset for future growth of the physician group.

The Group, post full implementation of the solution, could easily manage risks related to controlling costs and focus on the delivery of affordable, high-quality care. By identifying population groups, such as the uninsured and Medicare recipients, they were able to communicate with patients precisely.

Closely monitoring data related to the health of population segments with similar characteristics and tracking the treatments that worked effectively improved patient care outcomes. Further insights through advanced population health analytics are now at our client’s fingertips, which are helping the board make key decisions concurrent with performance healthcare.

The Hospital’s Challenge

A Midwest based hospital had various manual processes to enter and record medical data, which not only caused inefficiencies, but also lead to the wrong diagnosis through errors in data entry. This resulted in poor patient satisfaction. Furthermore, lack of personalized care lead to lower patient engagement, which resulted in loss of patients to other medical facilities. All this was largely attributed to the hospital’s medical devices that were not “talking” to each other.

The Clovity Solution

Clovity leveraged it's Digital Studio’s experience in Healthcare Digitalization, Automation, and Medical IoT and using the hospital’s existing architecture, we designed and developed the new connected digital EHR solution.

Clovity ensured speed and accuracy through a collection of data directly from multiple devices simultaneously. Our solution was also future proof because it ensured the integration of the newer devices in the ecosystem, as they were purchased by the hospital.

Clovity delivered a connected ecosystem with a proprietary user interface, which was digitally integrated with various medical equipment and devices that had plug-in based architecture. It was capable of supporting the new medical equipment purchased by the hospital, resulting in significant reduction in manual recording. This prevented possible lawsuits arising out of errors caused by manual entry, which further boosted the hospital’s credibility and helped deliver personalized and centralized availability of data.

The Bank’s Challenge

A Global Trade Bank with it's headquarters in New York processes approximately 200-400 Letter of Credit (LC) documents in a month, which requires four levels of checks before the LCs were deemed to be in order. Every LC consists of 30-40 pages (with multiple clauses in different languages), which has to be thoroughly and individually checked before the documents are processed. This results in errors, delays, and, frequently, customer dissatisfaction.

The Clovity Solution

Clovity’s solution for the Global Bank has been created by leveraging an AI-based plug and play framework that ensures an Omni channel data capture through web, mobile, email, fax, and scanner. This is integrated with the customized AI software that screens every document with a high degree of confidence in 100+ languages and brings anomalies or low confidence items to the attention of the Trade Analysts. Every document is centrally archived with data masking tools, ensuring only authorized personnel at the right level have the authority to approve an LC.

The new solution allows the bank to process documents 10x faster, thereby increasing customer satisfaction and helping relationship teams fund the transactions faster and with a higher degree of confidence. The entire process is SWIFT, UPC 600 compliant, and AML compliant with higher processing efficiencies. As a result, the bank can take on additional business from the market with excess capacities. The clients, too, can directly email, scan, or fax documents into the bank and get immediate discrepancy notifications. This has resulted in an 18% increase in Global Trade revenues, and now the bank is implementing the solution across the world.

The Financial Institution’s Challenge

A leading financial services institution in North America wanted to deploy an automated fraud detection solution that matched existing fraud detection rates and reduced false detections.

The Clovity Solution

Clovity’s plug and play predictive analysis is able to ingest large amounts of related and unrelated datasets with over 500 million transactions and more than 1000 columns of information, including transaction details, account, products, history, market information, demographics, etc.

Within a month, Clovity’s plug and play framework was customized to the client’s requirements. Post deployment, they noticed an increase in fraud detection rates, which allowed them to predict fraud rather than simply detect it near post-facto.

The financial institution is now able to detect frauds within seconds and study them in a deeper sense. The frauds, fraudsters, and fraudulent accounts are now under a stricter scanner that has led to improved bottom lines, lower legal costs, and better regulatory relationships.

The Company’s Challenge

Our client’s mission was to connect all those who were using geo-positioning, mobile devices, and Wi-Fi networks to raise, develop, and educate children with a push notification system to ensure the safety of children at all times.

The Clovity Solution

Clovity’s Digital Studio leveraged it's plug and play customizable GPS frameworks and deep experience in IoT and Mobility, which became the key drivers for client’s success.

Clovity’s was tasked to deliver the product from soup to nuts and create a process by which newer requirements were continuously gathered directly from the application users, thereby maintaining relevance with it's customers. The data and security aspects were overcome through our solutions, and the sensors and actuators in the smartphones imparted intelligence, connectivity, and access to equipment spread across networks. Clovity’s solution comprised of devices, networks, back-ends, protocols, and machine-to-machine communication.

The application has been very successful. Our client has seen a 120x growth since launch through continuous innovation and integration. The solution provides a common platform for parents, caregivers, teachers, coaches, schools, and leagues and helps centralize communication.

The Company’s Challenge

One of the largest SaaS companies providing cloud-based Enterprise Sales, CRM, and Servicing platforms was finding it a challenge to integrate their software with disparate technology architectures and drive change management to increase software utilization.

The Clovity Solution

Clovity Synthesis, which incorporates end-to-end solutions from requirement gathering, resource planning, tool selection, project management, and iterative delivery of solutions, with a quick ramp up and ramp down of teams, lead our customer to win the highest accolades in adoption and satisfaction rates.

By partnering with Clovity, our client was able to focus on what they do best - developing the most sophisticated CRM and ERP solutions. And they did so with the assurance that in Clovity, they had found a team that understood different industries, technology architectures, implementation cycles, and challenges of change management in big and small CRM and Enterprise application integrations.

Using Synthesis, our trademark agile delivery methodology, our client experienced a 100% score in every implementation and saw their revenues grow by 18%, which led to higher adoption.

The Retailer’s Challenge

North America’s biggest electronics retailer did not have an in-store 360° experience visibility and was, consequently, facing a customer “blind spot”. To make matters worse, legacy in-store people tracking, challenges in correlating data with consumer behavior, and limited customer insight prevented them from developing strategies to effectively meet their in-store sales revenue targets.

The Clovity Solution

Clovity, using the most innovative BI platforms, led the omni channel customer to monitor and gather data from in-store customers. Furthermore, we also leveraged Big Data computing to develop an understanding of store traffic, store navigation, store employee engagement points, and product placements and showcasing, along with customer visit, frequency, and purchase relationships.

The result evolved from a ‘Sales-as-an-Art-form’ to a ‘Data-and-results-driven’ process. Big data analytics helped gain deeper insights on where customers spend time, which, in turn, allowed us to improve the in-store experience, leading to immediate and measurable results, which was reflected in higher in-store sales revenues and enhanced customer satisfaction.

The Fintech’s Challenge

A Fintech company wanted to develop a scalable and robust cloud-based B2B Invoice negotiation platform with a dynamic rules engine. However, like every startup, they were cash strapped, had limited time to market, and were defined by complex rules with user configuration requirements.

The Clovity Solution

Clovity leveraged it's rules engine framework to define user configurable rules that would drive the negotiation engine. Existing frameworks and accelerators were used for messaging, PDF generation, tabular grids, and configurable charts and dashboards. We also used an ideal mix of onsite and offsite resources for a cost-effective pricing model.

The end result was a faster, and easy to use dashboard interface to configure and change business rules without needing IT involvement. The client also experienced faster turnaround due to the use of accelerators, frameworks, and plugins. The development and support were well within the given budget, managed a 10% positive variance at the completion of the project, and achieved 9x faster delivery of the platform and time to market.

The Bank’s Objective

An East Coast based mid-tier bank wanted to stand apart in the market by providing personalized and localized service to it's clients. They also wanted to improve the productivity of their relationship managers and achieve a single view of customer data across relationship levels with the bank.

The Clovity Solution

Clovity built a custom solution to manage all customer accounts and global leads using end-to-end Salesforce implementation based on the Apex code. We also implemented customized lead qualification processes for various segments of the client.

Using Force.com as IDE and Dell Boomi cloud for integration with the legacy Enterprise Systems, we were able to achieve seamless integration with marketing automation solutions. This made it easy to manage email campaigns and landing pages, whereby leads were automatically captured and shared. Salesforce CRM helped organize campaign programs, tactics, and messages for scheduling and measurement purposes.

With these changes, the bank achieved 20x ROI, including an increase in capital market fees and treasury fees. There was also a marked increase in lead relationships, along with low cost and quick turnaround, leveraging the onsite/offshore model working round the clock.

The Bank's Challenge

A bank was in the difficult precarious situation of having outdated test cases from previous engagements and no defined regression suite. Their problems were compounded by the lack of coordination and accountability across various streams of Salesforce implementation, which included functional changes, data migration, and data integration.​

Due to practical reasons, the development was not truly Agile. The bank needed not only a Quality Assurance team, but also a partner who could ensure that all stakeholders, consisting of Business, Technology Vendors, and Software Providers, were on point with their delivery.

The Clovity Solution

Clovity brought end​-​to​-​end ownership and accountability through it's unique distributedly collated ​​Quality Assurance ​methodology that comprised of team engagement in an In​-Person - Real Time Model.

Testing included component testing in Salesforce, complete system integration testing with other external financial systems, and regression testing, which were conducted with complete transparency and visibility of Test Execution and Defects.

These measures led to a whopping ​30% cost savings. Clovity's distributedly collated Agile team worked closely with the Development and ​Integration team​s ​to ensure ​quality and timely code drops without any delay. Flexibility in accommodating development slippages by anticipating risks even before they materialize and having a Plan B mitigation ensured that releases were never impacted and internal promises were achieved.​

The Wealth Management Group’s Challenge

The biggest challenge faced by the client was transition of application development from another vendor who was using age-old practices used for software development. The problem was further compounded by long running release cycles due to the inefficiencies in writing and testing the application. While many other projects within the organization were able to achieve shorter release cycles, the application in question took almost six times more time for a release.

The Clovity Solution

Our DevOps Studio’s CI/CD specialized implementation team came forward with design and implementation solutions. It created a single integration trunk and separate branch for each release. Bitbucket was the tool selected to implement code commit controls and manage the input of changes.

The team created an automation test suite for critical and high priority test cases and developed automated test scripts for them using Selenium. Everyday, we scheduled an automated regression suite on the creation of each new build. Atlassian suite of products used for CI/CD: Bitbucket, SourceTree, Bamboo, Clover, FishEye, Crucible, JIRA, Selenium.

As a result of the engagement, our client came down from a 3-month release schedules to bi-weekly release schedule that helped achieve faster turnaround in fixing production issues. The customer had complete visibility into code coverage, code issues, and quality of code by developer. This, coupled with rapid deployment, reduced deployment tasks to less than a day.

The Advertising Firm’s Challenge

The company was building a platform that would search for and download Podcasts with a quick turnaround time. Speed to market was critical and hence the project had an aggressive timeline of 7 weeks from start to finish; this included website, iOS and Android app roll out, built on a COTS Platform pre-selected by the client for the project.

The Clovity Solution

Clovity’s In-house Agile framework was yet again put to test for faster roll out of MVP features that gave complete visibility to the client by providing access to the collaboration (JIRA) dashboard depicting metrics which were easy to comprehend by leadership team, and drill down as needed into finer details.

We worked with the client’s team using real-time collaborative tools such as Skype, GoToMeeting, and Google Drive. The biggest benefit is that the application was completed from start to finish in 7 weeks. Not only were we 3x times faster than other vendors, we also saved costs by 50%. Clovity maintained complete transparency to the product owner and key client stakeholders on the progress of Sprint and released development activities with frequent demo and a live site, which would reflect the changes as soon as they were made.

Business Objective

Very often, professionals who are travelling, attending conferences, and visiting other cities crave to meet other like-minded professionals. Our investors wanted us to create an app that would help like minded professionals network with each other, exchange thoughts and ideas, and intellectually stimulate each other. The investors also specified that they wanted a faster time to market this app.

The Clovity Solution

Our Studio, experienced in fast pace environments, white-boarded and brainstormed with the business stakeholders to understand the concept and establish the unique selling proposition of the app.

Clovity’s team researched and compared similar apps (such as Weave, Reach, and CityHour). Our experienced app implementation consultants walked through the recommended flow and studied it's pros and cons to structure the e2e user experience. We finalized the roadmap for Release 1, keeping in mind the time to market for iOS build of the app.

The App development work was completed from conceptualization to Go Live within 3 months, which meant 8x faster delivery and 60% cost savings for the client.

Insurance Company’s Challenge

Traditional waterfall software development practices take more than 3-6 months before any release becomes visible. As a result, business stakeholders can see the end product only on whiteboards for months before it is launched. Unfortunately, changing dynamics of the market renders the products obsolete even before it is launched.

The Clovity Solution

Clovity’s Studios evangelized and introduced Agile in a step-by-step methodical manner ensuring complete commitment from all stakeholders. The company was also introduced to the Agile manifesto and discipline, which was followed by a pilot project with agile experts on the team to mentor and coach. This was followed by an introduction of the tool, after which the practice was extended to many other projects. Six months in the agile transition journey, we introduced continuous delivery tools for rapid development.

The company was able to cut down the release cycle from an average four months to two weeks. They also experienced increased output with the same number of resources, whose effectiveness was optimized by 60%. Continuous business feedback was promoted which led the product development team to ensure that product was fresh and one of it's kind when launched.

Challenge

Our client’s mission was to predict avoidable injuries and health conditions of individuals utilizing their wearable device to track vital health statistics. The comprehensive health-monitoring device is providing real-time analytics as well as notification to wearers and employers about any health conditions. It also aims to lower the treatment costs for individuals, companies, and providers by providing a health monitoring system to alert patients and caregivers of any sudden changes in physiology that it detects. This device is ideal for industrial customers looking to track their employees that work in extreme environments. The client had built their first generation wearable monitor based on over 40 patented sweat analysis techniques. However, they had no digital strategy/ process in place as most of their efforts were focused on the miniaturization of the product and making their sensing system extremely accurate.

The Clovity Solution

Clovity’s IoT studio armed with our expertise in device-to- cloud-to- enterprise integration helped the client develop a Cloud platform that receives continuous, real time, and highly accurate data from the sensor. The sensor performs smart monitoring by analyzing body sweat and sends information to their cloud platform to be analyzed. The cloud platform is dynamically updated and utilizes Machine learning and predictive models to provide wearer with instant notification to prevent dehydration, heart failure, low blood sugar in Diabetics and other health conditions.

The customized solution provided by Clovity also included a personalized mobile platform which stays connected to the sensing device in order to track user’s vital stats in real-time while also transmitting this data to the cloud. The mobile platform displays vital stats like heart rate, hydration, temperature and activity values of the user. If any of the sensors receive a value that exceeds the set threshold for that health marker, the product generates an immediate alert. An additional aspect of the solution was the creation of a remote monitoring platform designed to enable the manager/ supervisor to monitor their team’s health by retrieving and visualizing the live and historic data from the cloud for the individual user’s added on their team.

The predictive platform provides greater workforce safety, circumvents heat related injuries for industrial applications, and provides real world insights for clinical studies utilizing physiological evidences.

Healthcare Provider’s Challenge

A leading healthcare provider in the U.S. wanted to embark on their cloud transformation by migrating their Applications and Infrastructure to a HIPAA compliant Cloud platform. Their system, comprised of about 200 servers, needed to be securely migrated from on-premises to the cloud. Like many in this industry, our client had understandable concerns about security, PHI and PII data.

Clovity’s Solution

Clovity has a deep knowledge of various Cloud platforms due to our firm’s Cloud-agnostic nature. Our specialization in Azure, AWS and Google Cloud allowed the team to map the requirements of the client to the various features offered by the Cloud platforms and then define an accelerated migration roadmap customized to their needs. Clovity understands not only the nuances of data privacy in the Healthcare Industry, but also accounts for security threats associated with Cloud services, and need for high performance plus availability. In result, providing best-in-breed tailored solution being provided to the client.

The first step in Clovity’s process was to perform a Business Case Evaluation which included both ROI and TCO analysis coupled with a cloud readiness assessment. Within the cloud readiness assessment we performed both portfolio and application assessments, created reference architecture, and developed an economic model. Once all these assessments had taken place, Clovity recommended Microsoft’s Azure Cloud as the HIPAA compliant platform that provides maximum value to the client and fulfills the business’ requirements.

After the platform was decided on, Clovity initiated security assessments at each level of the organization. By looking at policy, environment, infrastructure, systems, platforms and data from a security perspective we were able to remedy any issues that could arise during or once the migration had taken place. Having ensured a secure environment, Clovity set off leveraging its Cloud experts and their deep migration expertise on the accelerated roadmap.

As part of our accelerated road map, Clovity used our pre-built environment provisioning patterns and templates to automate many process and ensure quicker deployment. We then enabled self-service and automated deployment of application to the private cloud again utilizing our pre-built deployment blueprints, templates and scripts.

Clovity then built a comprehensive recovery and business continuity plan. Our CloudOps team utilized Azure monitoring and Azure Compliance Manager to ensure a complete disaster recovery plan.

At the end of the project the client was ecstatic to find Clovity had optimized cost, set up a highly secured environment, effectively utilized Azure’s OOB features to speed up implementation, provided a highly scalable architecture, brought internal templates in the pilot phase to facilitate migration of remaining clients, and created a robust transfer-operate model.

The Company’s Challenge

Our client’s goal was to significantly reduce the amount of time it took for their system to process data from its complex sensor network and visualize that data for their end customers. At its current configuration the retail store owner had to be in front of the machine to interact with the data and lacked access to data in real-time because batch analysis took 24 hours to process. Additionally, they lacked access to simplified monitoring tools especially when monitoring and managing multiple locations, as well as each new implementation required similar amounts of work to spin up at each new location.

Clovity’s Solution

Clovity leveraged it's Studios’ deep understanding of complex IoT systems, Analytic Platforms, Real-Time data visualization techniques, data storage, and our extensive experience in the Retail market to upgrade our client’s system to ensure up to the moment tracking of all aspects for their end-client’s locations.

The solutions required a three pronged approach to ensure the functionality that our client’s customers desired to run their businesses in real time. Our first step was to create a iOS and Android application where store owners can monitor and analyze the flow of cars through the drive-thrus of their restaurants. Alerts on large customer volumes of 10 or more cars, precise totals of customers utilizing the drive thru in a 24 hour period, multiple restaurant location tracking centralized on one application, and real time push notifications allowing them to interface with the system quickly, were all new features that were added to build out our client’s product offering. This first step began to offer the ability to manage store utilization, provide better customer service, and accelerate data analysis and monitoring capabilities.

The second prong of this project required Clovity to reduce the amount of time the DTDS process, which is the process of accepting data and sending it to the Azure cloud, by modifying their CU 50 sensor product to send expandable card data to Azure directly rather than coming in via the DTDS. This helped to significantly reduce the refresh interval and time gap between actual data and real time data to enable up to the moment monitoring. Clovity reduced this time by 75%, from 20 seconds down to 5 seconds.

The third part required Clovity to build a web interface that monitors if the system is working correctly remotely. It can monitor all CU50 devices, gateways, and PUCs for optimal system diagnostics. The PUC was a sensor that denotes cars passing through a certain area, while the CU50 would communicate with these devices and collect data from numerous PUCs. The CU50 would then pass that information along to the gateway and up to the cloud. A large challenge was configuring the frequency for the CU50/40, the report rate, the sample rate and the baseline filter to accommodate. Each location needed to be manually configured posing a significant logistical challenge for implementation. All data had to be localized at the store location.

In order to make these actions remote, Clovity created the ability for the CU50 data to quickly be transmitted to the cloud so that it could be monitored by owners and managers in real-time regardless of their location. The PUCs were now able to be monitored remotely by utilizing the UI Web Page Interface that Clovity’s team had created. With this added functionality, store managers were able to optimize resources to deliver optimal customer service as well as diagnose any network issues remotely.

Through their partnership with Clovity our client was able to take their product to the next echelon of connectivity and enable it to all occur in real time. By reducing the latency in their system, our client’s customers can now manage their business effectively from anywhere with a connection.

The ITSM’s Challenge

A large US based ITSM and Data Storage provider wanted to create a number of automated processes to ensure quicker response to their clients, reduce human error, and bolster security in number of sectors. Initially, many of the internal ordering actions were manual, being done through basic portals, spreadsheets, and emails. This left the possibility for human error to affect the ordering and provisioning of server requests.

Furthermore, as new servers were being added, architecture had to be inserted manually making each new request taking extensive human capital to create every time new environments were partitioned. They required a better way to spin up new servers quickly and accurately as need required.

Lastly, their customers were having to manually request reports when desired, which then was taking up internal resources to fulfill. Without a way for clients to access the information themselves, further tasks and backlogs were created to respond in a timely manner.

The Clovity Solution

Clovity leveraged it’s Digital, Automation and AI Studios’ to develop robust code that would ensure many of the traditionally manual tasks could now be deployed automatically without additional human tasks. To start, engineers developed a simplistic AI to assist in coordinating shipping, handling and packaging which were initially managed through emails between departments. By creating reminders and automated processes around these task SLAs were reduced to under 2 days with almost 100% accuracy. Ensuring each service request was promptly acted on the client was quickly able to increase their customer satisfaction levels.

Next, Clovity’s technologists set to work building a robust solution for IaC server partitioning by leveraging automation technologies like Python, Django, Ruby, and Shell Scripting. As each new environment needed to be spun up, servers could utilize the main manifest, validate against the parameters and automatically configure each new rack of devices while simultaneously flagging any potential issues. The next part of the solution was how to upload assets to server through automated processes. Architects simply required a design and configuration settings which would create a template. This template could then be uploaded on to the portal. As each new server would be created, it would ping the portal and download the parameters without additional work.

The final aspect of the solution involved allowing greater insights on each customers network performance to be accessed without needing to contact our client directly. To ensure our customer’s clients could access reports on demand Clovity’s engineers built a tool kit and web app allowing individuals with the right credentials to expose system data. A hexadecimal token generated using a custom algorithm is validated by the system. Once a client’s token is validated and their system allowances have been verified for a match, they can export reports in JSON, PDF or Excel formats.

In addition, a new job manager functionality was introduced that is able to do device specific tasks like releasing new updates and job runs periodically or manually as desired. This module deals with the configuration and maintenance of various jobs which are a part of different vendor specific devices, bios, and firmware. It is an intelligent module which is capable of allowing the admin to monitor the job status for each client’s environment.

By introducing newly automated IaC processes for server set up and partitioning, plus increasing intelligence for operational tasks within logistical divisions of the company, Clovity’s client was able to significantly reduce their operational costs while simultaneously creating a consistent customer experience.