Usability Analyst
Location: San Francisco, CA
Experience: 3+ years
Track: Consulting
Practice: Digital
About Us:
Job Description:
- Work with Design, Engineering, Product, and Marketing to conduct research at multiple stages of the product development process.
- Partner with product teams to identify where we should evaluate ideas, concepts, and existing experiences, and assist the team in making critical design decisions affecting the user experience
- Develop a research approach, schedule, and detailed plan for each project
- Plan, moderate and scribe one-on-one usability sessions to better understand customers motivations, behaviors and needs..
- Deliver timely and tangible findings and prioritized recommendations to partners
- Balance company goals with user needs.
- Help product teams more deeply understand our users.
Requirements
- experience conducting both remote and in-person moderated usability research
- Experience with variety of Usability research tools and methods (especially user-cantered design processes), and involvement in running a variety of tests.
- Comfortable interviewing and observing people in a lab environment.
- Ability to produce deliverables that are well-written and contain helpful information, providing solid and actionable recommendations.
- Ability to synthesize lots of information and distill it into meaningful date.
- Creative thinker with strong people interaction and facilitation skills.
- Solid organization, project management and planning skills.
- Detail-oriented, with the ability to multitask..
- Excellent written and verbal communication skills..
- Should be self-directed with effective time management skills.
- Proven ability and desire to work effectively as a member of a team.
- Ability to quickly learn and adapt in a fast-paced, highly interactive environment
- Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines.
- Exhibit strong problem solving, analytical, and critical thinking skills with the ability to make sound recommendations and decisions based on observed user behavior and prior experience.
- Experience working directly with Design, Engineering, Product, and Marketing teams
Our Benefits: