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Job Description

Infrastructure Engineer

Location: Southfield, MI
Experience: 7+ years
Track: Consulting
Practice: Infrastructure Engineering

About Us:
Job Description:


7 years’ experience within an IT environment which provides the necessary skills, knowledge and abilities. One-year relevant experience supporting personal computers in a multi-site, multi-platform environment as well as telephone support of remote staff preferred. Experience within the insurance industry highly preferred.

General Requirement:

  • Consistent and proficient demonstration of required job skills which exceed standard job expectations.
  • Consistent and proficient demonstration of troubleshooting that demonstrates a comprehensive and holistic understanding of systems integration.
  • Exceptional customer support with proven track record of positive outcomes.
  • Advanced knowledge of IT systems, including networking, server, storage and applications.
  • Demonstrated ability to resolve and collaborate on complex, multifaceted issues.
  • Demonstrated leadership ability with proven results as a team facilitator/leader within multi-functional teams.
  • Considerable knowledge of, and the ability to practically apply, necessary testing, practices and procedures.
  • Excellent technical knowledge of former and current Microsoft Windows enterprise desktop and server operating systems, including installation procedures, security tuning, troubleshooting and configuration management.
  • Knowledge of IT system installation, configuration, and maintenance.
  • Strong software Development Life Cycle principles, processes, tools, and techniques.
  • Knowledge of performance measuring and monitoring of IT systems.
  • Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision-making.
  • Ability to handle multiple priorities, establish workflows, and meet necessary deadlines.
  • Ability to communicate factual and technical information with customers clearly and concisely.
  • Ability to effectively exchange information clearly and concisely and to present ideas, report facts and other information and respond to questions as appropriate.
  • Ability to work varying hours, including evenings, weekends and holidays as required.
  • Ability and proficiency in the use of computers and company standard software.
  • Ability to manage and lead complex projects.

Networking Skills Required:

  • Extensive knowledge and understanding of computer systems architecture and design, computer industry trends and project management.
  • Ability to understand business needs and conceptualize and implement information systems that support those business strategies.
  • Excellent technical knowledge of former and current Microsoft Windows enterprise desktop and server operating systems, including installation procedures, security tuning, troubleshooting and configuration management.
  • Excellent technical knowledge of network, security and storage infrastructure including: local area networks, wide area networks, wireless networking, VPN, firewalls, routers, switches, storage arrays, load balancers, WAN optimizers, endpoint security and encryption, proxy servers, digital certificates, hypervisors, data center management and cabling standards.
  • Knowledge of applications and platforms including: Microsoft Exchange, Microsoft Active Directory and Group Policy, Microsoft Office and Office 365, DNS servers, DHCP servers and Lightweight Directory Access Protocol.
  • Excellent troubleshooting abilities through the use of techniques and methods which will isolate and identify faulty components or configurations within a system so that services can be quickly restored to normal levels of operation.

Middleware Skills Required:

  • Ability to troubleshoot client/server problems.
  • Ability and proficiency in the use of computers and company standard software specific to position.
  • Knowledge of communication layer between network and middleware servers.
  • Demonstrated competency in middleware administration.
  • Ability to use Oracle database utilities and management tools.
  • Knowledge of SQL and PL/SQL, UNIX commands, and shell programming.

Telecommunications Skills Required:

  • Solid understanding of telephone system management, ACD, CDR, and cabling specifications is preferred, coupled with knowledge of telephony technical terms.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Expert knowledge of voice and data telecommunication systems and networks including TDM & VoIP Telephone systems, MPLS, Sonet, DS3, DS1, and Internet Services.
  • Expert knowledge of mobile networks including Wi-Fi, Cellular (CDMA, GSM).
  • Expert knowledge of Smart phones, cell phones, and tablets including setup and support for voice and data usage.
  • Knowledge of telecommunications tariffs and rate plans.
  • Ability to exchange factual information and technical knowledge of telephone switches, cabling systems, voice messaging systems, wireless communications and Call Center tools.
  • Knowledge of Federal Telecommunications Act.

Education or Equivalent Experience:

Bachelor's degree in computer science, information technology, or related field required. Certification or progress toward certification of, industry-recognized professional designation preferred and encouraged. Combinations of relevant education and work experience may be considered in lieu of a degree. Continuous learning, as defined by Company’s learning philosophy, is required.

Our Benefits:
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