Job Description

Join Clovity and help transform leading enterprises and communities around the world. The end to end scale of our capabilities and client engagements and the way we cooperate, communicate and deliver value provides an unparalleled opportunity to grow and advance in your career. Choose Clovity and make delivering innovative work part of your outstanding career.

At Clovity, You will now become a part of CIO's Top Global IoT Solutions provider with a Microsoft Gold status building NextGen solutions. You will have access to cutting-edge resources, Subject Matter Experts and an opportunity to transform your career!

Our Clients include some of America's biggest names in Retail, Fintech, Banking, Healthcare, Telecom and fast-paced Product companies who challenge the every day status-quo. You may also read more about us in the Yahoo Finance and find here our customer case studies.

Job Description

• 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems.
• Must have Call Center experience and understand overall Call Center concepts.
• Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
• 4 Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
• Expertise in Trouble shooting the issues by analyzing the Logs.
• Experience with installation and configuration of various Genesys framework components.
• Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.)

Qualifications

• Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP).
• Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.  
• Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.
• Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys.
• Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance
• Able to be an active participant in design and communicate design approach
• Should possess current Genesys certifications.
• Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8.1.

Our team culture is very open, highly collaborative and fun! We support our employees at work (and play) and provide fantastic perks: opportunity for rapid growth, paid courses and training, career counseling and mentorship, exposure to state of the art technology solutions, Time off to relax and recharge, flexible working hours, Work from Home, Paid days off to spend time with your loved ones, Office parties with plenty of food and beverages, ergonomic workstations and much more. Check out some glimpse of Life At Clovity!