When students need help—be it IT support, admissions questions, or HR paperwork—they expect a single, fast solution. Yet too many universities operate in silos, with separate ticketing queues for every department. The result? Mixed-up requests, longer wait times, and frustrated users.

The Game-Changer: One Unified Service Desk

By consolidating all departmental queues into a single Jira Service Management (JSM) portal, campuses can:

• Auto-route every ticket to the right team instantly

• Standardize SLAs and priorities across all support areas

• Give students one home for any and every request

• Eliminate misrouted tickets and duplicated effort

This single-portal approach means support agents spend less time juggling tools—and more time solving problems.

The Cost of Siloed Support

Before merging, universities typically faced:

• Student confusion over which system to use

• Tickets ping-ponging between departments

• Inconsistent SLA tracking and reporting headaches

• Longer resolution times, even for routine issues

All of which culminated in frustrated students, overworked staff, and hidden operational costs.

A 4-Week Path to Unified Support

Clovity’s proven four-week rollout makes consolidation painless:

Real Impact—Fast

By day 91, these benchmarks become reality:

• 30% faster ticket resolution

• 22% fewer SLA misses

• $35 → $22 cost per ticket

• +18 points in CSAT

These aren’t hypothetical gains—they’re average results from leading U.S. universities.

Why It Works

• Clarity for Students: One portal, one process—no more guessing.

• Speed for Agents: Automated routing cuts out manual hand-offs.

• Visibility for Leaders: Real-time dashboards keep SLAs and workloads front and center.

• Savings for Campus: Lower overhead, fewer licenses, and freed-up budget for student services.

📧 Contact us at sales@clovity.com or visit 🌐 atlassian.clovity.com to get started today.