4-Week Migration Blueprint: How Clovity Moves You from ServiceNow to JSM Smoothly

Enterprises exploring a switch from ServiceNow to Jira Service Management (JSM) often have similar concerns: What’s the timeline? How disruptive is the process? What happens to existing data, workflows and SLAs? These are valid questions, especially when your IT service desk is the backbone of business operations.

Clovity has developed a four-week migration blueprint designed specifically for large organizations looking for a seamless shift. Our methodical, well-tested approach ensures that the move doesn’t become a long, drawn-out initiative. Instead, we focus on minimizing risk, maintaining continuity and aligning the new environment with how your teams already work.

Below, we break down each week of Clovity’s 4-Week Migration Blueprint.

Week 1: Discovery & Planning

The foundation of any successful migration is a thorough understanding of the current setup. During Week 1, Clovity’s team conducts a deep-dive analysis of your existing ServiceNow configuration.

Activities:

• Inventory of all current ServiceNow modules and customizations
• Identification of key stakeholders and use cases
• Audit of workflows, automation rules, SLAs and reporting tools
• Mapping current state to desired outcomes in JSM
• Risk analysis and compliance checkpoints

Outcome:

A detailed migration roadmap that defines the scope, dependencies, data migration plan and a rollback strategy.

Week 2: Configuration & Environment Setup

Once the blueprint is finalized, we begin setting up the Jira Service Management environment. Rather than forcing teams to adopt generic templates, our specialists replicate critical functions in a way that matches your existing operational style.

Activities:

• Setting up Jira projects, request types and issue types
• Defining SLAs, queues, automation and custom fields
• Establishing permission schemes and roles
• Integrating with identity providers and collaboration tools (e.g., Slack, Microsoft Teams)
• Creating dashboards and reports

Outcome:

A fully configured JSM environment that mirrors the key functions of your ServiceNow setup.

Week 3: Data Migration & Validation

This is where precision matters. Our engineers extract relevant ServiceNow data and ensure accurate migration into JSM while preserving relationships, history and audit trails.

Activities:

• Mapping ServiceNow objects to Jira equivalents
• Migrating records, attachments and historical logs
• Verifying data integrity
• Conducting sample test runs with user validation
• Finalizing knowledge base content migration (if applicable)

Outcome:

Your historical and current records securely transitioned into Jira Service Management, ready for production.

Week 4: Testing, Training & Go-Live

The final phase focuses on end-to-end testing, team onboarding and phased go-live support. By now, users are interacting with the new system and final refinements are being made based on real-time feedback.

Activities:

• UAT (User Acceptance Testing)
• Parallel run comparisons with ServiceNow
• Admin and agent training sessions
• Final performance tuning
• Hypercare support during go-live week

Outcome:

Your organization is now live on JSM, with trained users and full post-launch support in place.

Why Organizations Choose Clovity for Migration

• Speed Without Compromise: Our four-week model is based on repeatable processes, reusable templates and deep Jira expertise.
• Tailored Configurations: We don’t impose one-size-fits-all setups. We build environments that reflect your structure and goals.
• Security & Compliance: Sensitive data is handled under strict security controls, aligned with industry-specific compliance standards.
• Post-Migration Support: We stay with you beyond go-live to troubleshoot, optimize and ensure adoption.

What’s Included in Clovity’s Migration Package?

• Project scoping and detailed planning
• Jira Service Management configuration
• Data extraction, transformation and load (ETL)
• System integrations and third-party connector setups
• Team onboarding and training
• Go-live and post-deployment support

Final Thoughts

Shifting from ServiceNow to Jira Service Management doesn’t have to mean months of uncertainty. Clovity’s 4-Week Migration Blueprint delivers a structured path forward with transparency, speed and quality at its core. Our clients have successfully made the switch and seen tangible benefits in cost, usability and time-to-resolution.

📧 Contact us at sales@clovity.com or visit 🌐 atlassian.clovity.com to get started today