Clovity's Strategic Consulting helping our clients to make right selection, adoption, and decisions in their CRM roadmaps.
In the modern era, customers demand more services, personalized communication and more convenience. It is extremely important that companies maximize every interaction they have with their customers to make positive impressions and drive loyalty and fondness.
At Clovity, we consider CRM as a journey undertaken with our client and their customers. It involves shifting focus from products and channels to the customer. It streamlines and seamlessly integrates sales, marketing, and customer service.
Clovity’s Customer Strategy helps our clients exploit new opportunities with minimum risk. Our CRM footprint across industries (complemented by years of experience) sets us apart from the others. Industry knowledge, presence across West Coast, knowhow of latest trends, and sound platform expertise enable us to bring innovation and the right value to our clients.
We work closely with our clients in making the right selection, adoption, and guiding them through the Change Management process. We study existing CRM processes, identify challenges and gaps, define the To-Be State, identify the CRM business use cases, shortlist the right platform based on the client’s needs and budget, define the architecture, identify the risks and mitigation, review and analyze findings, define the CRM requirements, perform cost benefit analysis, and value realization.
Change Management is an integral part of any CRM implementation and needs to be managed carefully. We work with our clients making them cognizant of the importance of Change Management and establishing a well-defined strategy for seamless organization-wide adoption.