Transforming from Legacy Systems to Modern Atlassian Infrastructure

EDD partnered with Clovity to execute a comprehensive data migration and ongoing platform support engagement, moving from legacy systems to modern Atlassian infrastructure supporting agile project management and enterprise governance. Clovity's phased migration approach—combining thorough assessment, systematic data mapping, test migrations, and phased rollouts—enabled EDD to transition thousands of documents while maintaining operational continuity for critical benefit programs. The engagement demonstrates how strategic partnership with deep change management expertise enables successful modernization of complex government technology infrastructure.

The Challenge

EDD's legacy systems have become increasingly difficult to maintain, lacking flexibility and integration capabilities for modern program delivery. Project data was fragmented across multiple disconnected systems; knowledge documentation was dispersed without centralized management; thousands of staff needed training on new platforms and agile methodologies. The critical challenge: modernizing technology infrastructure while maintaining uninterrupted benefit program operations and building organizational capacity for long-term platform management.

Clovity's Migration and Support Framework

Comprehensive Assessment and Planning

Clovity conducted detailed analysis of EDD's environment including existing system architecture, custom configurations, data volumes, organizational workflows, and governance requirements. This assessment identified data transformation requirements, defined phased rollout schedules to minimize disruption, established success metrics, and created specific plans for integration with EDD's identity management and existing systems.

Phased Data Migration with Risk Mitigation

Rather than risking disruption through single "big bang" migration, Clovity implemented a systematic, phased approach:

1. Detailed data analysis and quality assessment, including App Assessment.
2. Comprehensive field mappings and transformation logic development.
3. Test migrations with project subsets to validate accuracy.
4. Planned batch rollouts with validation at each stage.
5. Parallel operation maintaining legacy systems as fallback.

This meticulous approach preserved data integrity, maintained historical information, and enabled rapid issue identification.

Enterprise Infrastructure Deployment

Clovity deployed enterprise-grade Atlassian infrastructure configured for high availability and scalability:

• Clustering and load balancing for reliability
• Integration with EDD's identity and access management
• Security hardening meeting government compliance standards
• Backup and disaster recovery procedures

This technical foundation provides the infrastructure reliability required for critical benefit programs.

Ongoing Platform Support and Maintenance

Following migration, Clovity established comprehensive support:

• Help desk operations for user questions and issues
• Infrastructure management for system health and backups
• Configuration management for changes and customizations
• Performance optimization monitoring
• Vendor coordination
• Capacity planning ensuring infrastructure grows with needs

Migration Scale and Technical Execution

Clovity successfully migrated 25,761 total issues from multiple legacy systems into unified Atlassian infrastructure across several projects:

• 3,639 Jira-to-Jira issues
• 6,000 ClickUp issues
• 5,522 Workshare issues
• 13,000 ICC issues

The engagement included custom script development converting 135 Xray test executions into requirements traceability management, demonstrating technical expertise beyond standard migration tools. This multi-source consolidation validated Clovity's systematic approach to enterprise-scale transformations while maintaining data integrity.

Key Outcomes

1. Operational continuity: Phased migration maintained uninterrupted critical benefit program operations.
2. Improved collaboration: Integrated Jira and Confluence tools facilitate cross-functional work and knowledge sharing.
3. Reduced costs: Migration to enterprise eliminated expensive systems and ongoing maintenance costs.
4. Enhanced accessibility: Centralized Confluence documentation and Jira data make information accessible across the organization.
5. Vendor Coordination & Support: Managing interactions with Atlassian Support and Marketplace app vendors, along with support tickets generated by EDD.

Conclusion

EDD's successful migration demonstrates that organizations managing critical public services can modernize their technology infrastructure when the right partner brings technical expertise and a deep understanding of organizational change. Clovity's comprehensive approach—thorough assessment, phased migration with risk mitigation, technical problem-solving, workflow optimization, and intensive user enablement—enabled EDD to execute a complex transformation while maintaining operational continuity.

The engagement positions EDD to serve Californians more effectively through modernized, agile technology infrastructure supporting transparent and accountable administration of critical benefit programs.