License Saving & Inactive User

Cut license spend without guesswork by identifying dormant users and optimizing tiers using real usage patterns and forecasts.

• Detect dormant users based on login patterns and ticket activity.
• License cost forecasting and tier optimization guidance.
• Finance‑ready reporting (PDF exports, dashboards).

Workflow Bottleneck & Insight

Pinpoint delays before they balloon. Analyze cycle times, throughput, and stage aging—then fix issues with a conversational copilot.

• Chat‑based interface: ask natural language questions like “Which step is slowing us down?”
• Automatic bottleneck detection and real‑time alerts on process delays.
• Rescan / refresh feature to keep insights up to date.

QA Retros & Defect Insights

Improve quality by finding the patterns behind defects using NLP and log analysis.

• Detect reopened tickets, duplicate issues, recurring defect themes using NLP and log analysis.
• Ask natural questions such as “What is our average reopen rate?”
• Real‑time quality insights embedded in issue views.