For university IT teams, audit season often means long nights, endless spreadsheets, and chasing down ticket trails that were never properly tracked. Whether it’s FERPA, NIST, or internal security audits, manual compliance workflows take time—and risk exposing gaps during a review.

A growing number of campuses now take a different approach. With Atlassian tools configured by Clovity, they’ve cut audit prep from weeks to hours—without overhauling operations or adding new systems.

The Compliance Roadblock

Clovity’s review of support operations at 50 U.S. universities revealed consistent pain points:

• No centralized audit trail across departments

• Untracked SLA breaches in real time

• Delays exporting logs in FERPA- or NIST-compliant formats

• Manual reconciliation of request histories and approvals

These issues slow audits and increase the risk of non-compliance.

What Changed: Real-Time Visibility

By consolidating support into Jira Service Management and applying Clovity’s compliance-focused configurations, campuses now log, track, and report with minimal effort. Key features include:

• Automated tagging of FERPA/NIST–related tickets

• Time-stamped activity logs for every workflow step

• SLA dashboards for proactive monitoring

• One-click export filters tailored for auditors

• Opsgenie alerts on SLA breaches and escalations

Real Campus Results

• A flagship public university reduced audit prep from 3 weeks to 4 days after deploying a unified Jira portal with Clovity’s audit-ready tools.

• Another institution saw 22% better SLA compliance by switching to automated dashboards and alerts—without adding staff or changing audit standards.

Repeatable, Documented, Transparent

Auditors require consistent workflows, accurate logs, and proof of SLA adherence. With JSM configured for higher-ed needs, universities can now provide:

• Proof of SLA adherence

• Real-time activity logs

• Reports segmented by department, request type, or compliance requirement

• Role-based access controls for sensitive requests

All from a single interface—no more hunting through emails, spreadsheets, or PDFs.

📧 Contact us at sales@clovity.com or visit 🌐 atlassian.clovity.com to get started today.